The operating core of modern
claims.
ZenClaims is where your claims operation lives — across workers’ comp, commercial auto, general liability, and property. One coordinated platform connecting every role, from first notice of loss to final resolution. Most organizations start here.
The Core Platform
Claims management is not a filing system. It is an operating system.
ZenClaims is not a portal for uploading documents. It is the coordinated, intelligent platform at the center of the Zenjuries ecosystem — connecting every role from the agency managing the account to the claimant navigating their claim, with the workflows, communication tools, and intelligence to drive faster, better outcomes across workers' comp, commercial auto, GL, property, and more. ZenSwept and ZenTrendy extend and compound what ZenClaims makes possible.
Lines of Coverage
Core claim families. Broad commercial claim support.
The four families below represent ZenClaims' deepest operational workflows. The platform is built for the broader commercial claims environment — including specialty, marine, crime, and equipment lines — with workers' comp as the most fully developed use case.
Workers' Compensation
DeepestEnd-to-end coordination across employers, adjusters, and claimants — with OSHA workflows, return-to-work tracking, and the Zenployees claimant portal built in.
Commercial Auto
Faster communication, structured documentation, and coordinated claim handling across all parties from first report to resolution.
General Liability
Stronger stakeholder visibility, clear task ownership, and a complete audit trail across every GL claim in your portfolio.
Property
Cleaner workflows, real-time status visibility, and operational control from intake to closure — without the coordination gaps.
Also supported
Broader commercial claim operations
Multi-Role Ecosystem
One platform.
Every role.
ZenClaims is purpose-built for the entire claims ecosystem — not just the adjuster's desk.
Agencies
Manage every client claim from a single command center. Monitor status, coordinate adjusters, and drive outcomes that protect your book.
Employers
Reduce total claim costs across your lines of coverage and maintain compliance — with especially deep support for workers' comp, including OSHA workflows, return-to-work coordination, and employer-side visibility.
TPAs
Handle high-volume claim portfolios across workers' comp, commercial auto, GL, and property — with intelligent tasking, automated workflows, and full audit trails across every line.
Carriers
Gain real-time visibility into claim performance, reserve accuracy, and outcome trends across your entire book of business.
HR Teams
Coordinate return-to-work plans, manage modified duty, and maintain compliant documentation without leaving the platform.
Claimants
Access the Zenployees portal for transparent claim status, secure messaging, wellness check-ins, and return-to-work guidance.
Core Capabilities
Built for the full claim lifecycle.
Every capability is designed to reduce friction, improve accountability, and drive better outcomes at every stage.
First Notice of Loss
Structured FNOL intake with line-specific workflows that route the right information to the right people from the first moment.
Line-Specific Workflows
Workers' comp, auto, property, GL, and more — each with purpose-built workflow logic, not one-size-fits-all templates.
Integrated Communication
Secure, role-based messaging, task assignments, and notifications that keep every stakeholder informed and accountable.
Smart Tasking & Alerts
Automated task generation, deadline tracking, and escalation logic that eliminates the gaps where claims fall through.
Files, Notes & Audit Trails
Centralized document management with timestamped notes and full audit trails for every action taken on every claim.
Analytics & Reporting
Real-time dashboards and exportable reports covering claim volume, cycle times, reserve accuracy, and outcome trends.
Zenployees — Claimant Wellness Portal
Isolation drives litigation.
Attorney involvement causes a 300% increase in claim cost. The root cause is not the injury — it is emotional isolation. When injured workers feel unsupported and in the dark, they seek outside help. Zenployees eliminates that moment.
Zenployees is a wellness space, not an insurance tool. Real faces of the care team. Warm, supportive language. A weekly check-in that surfaces distress before it becomes legal. We build the bridge when the water is calm, so it is ready when the storm hits.
Activity Heatmap
12 weeks × 7 days — 84 cells of consistency data. Inspired by GitHub's contribution graph, adapted for claims work. Streak bonuses activate at 7+ consecutive days. Breaking a streak feels painful by design.
ZenDex Intelligence — The Dopamine Loop
From output to outcome.
ZenDex scores adjuster and team performance across five balanced pillars — shifting the culture from “did you close it?” to “did you solve it?” Tiers progress from Rookie through Rising Star, Bronze Zen, Silver Zen, Gold Zen, to Platinum. Every action is scored. Every streak is rewarded.
All tasks completed on time in 7-day window
No claims escalated to litigation in 30 days
Initial contact with claimant within 30 min
Avg policyholder satisfaction ≥ 4.8 stars
Compliance & Reporting
Compliance built in, not bolted on.
From OSHA reporting to state-specific filing requirements across workers’ comp, commercial auto, GL, and property, ZenClaims keeps your organization compliant without adding administrative overhead.
OSHA 300/301 Reporting
Automated OSHA log generation and incident reporting that keeps employers compliant without manual data entry.
State-Specific Compliance
Built-in awareness of state-level compliance requirements across workers' comp, commercial auto, GL, and property — including filing deadlines and regulatory reporting obligations.
Audit-Ready Documentation
Every action, communication, and document is timestamped and stored in a complete, exportable audit trail.
Reserve & Outcome Analytics
Track reserve accuracy, closure rates, and outcome trends across your entire claim portfolio in real time.
Why It Matters
Built to improve outcomes. Not just move paperwork.
Faster resolution.
Structured workflows, automated tasking, and real-time communication eliminate the delays that drive up claim duration and total cost.
Lower total claim costs.
Better coordination means fewer missed deadlines, fewer litigation triggers, and more effective return-to-work outcomes.
Stronger client retention.
Agencies that demonstrate measurable claim outcomes retain clients longer and win more business at renewal.
A culture of accountability.
ZenDex scoring and transparent workflows create an environment where performance is visible, recognized, and continuously improving.
An ecosystem that compounds.
ZenClaims is the operating core. ZenSwept adds coverage intelligence — finding the gaps before they become claims. ZenTrendy adds financial clarity — showing how claims affect your agency's real performance. Together, they form a complete picture.
Start with the Core Platform
The platform that runs your claims.
ZenClaims is the operating core of the Zenjuries ecosystem. Most organizations start here — and build from it.
When you're ready, ZenSwept adds coverage intelligence and ZenTrendy adds financial clarity — compounding the value of everything ZenClaims already does.
From $1.99 PEPM · See full ZenClaims pricing →